Product Team

Product Team

Team members are ToolSpring users who participate with a product owner in supporting a product. A team member usually has technical knowledge about a product and can do the following:

• Provide customers with technical support via ToolSpring support tickets.
• Release new versions of a commercial plugin.

However, a team member cannot:

• Configure a product.
• Access data about product sales.

The Products page on your publisher dashboard shows products for which you are a team member, in addition to products that you own, if any. When you view the Product Settings for a specific product, the navigation menu includes >Team Members. If you are not the owner of a product, the Team Members page looks like the sample below:

In this sample the current user is Maria Kulygina, who is a team member for the selected product. A team member like Maria:

• Can leave the team: click the text Leave team.
• Cannot remove other team members.

Note the dropdown selector Switch product at the top-right, which provides a convenient way to select a different product for the Team Members view.

Managing a Team

The Team Members page provides options for a product owner to add or remove team members. In the sample below the current user is Andrei Prozorov, the product owner:

Click the trash icon to remove a team member.

Note: The product owner cannot be removed from a team.

Prerequisites for Team Members

In order to add a person to a team, that person should be:

• A registered ToolSpring user.
• A ToolSpring publisher - the person will need to complete the directions on this form: Become a Publisher

Notifications

ToolSpring automatically notifies you by email when:

• You have been added to the team for a product.
• You have been removed from the team for a product.
• A team member for your product leaves the team.

These notifications are configurable. The publisher Notification Settings page has a section Team Members that shows a checkbox for every type of notification: uncheck the box for any notification that you do not wish to receive. You can access this page via Notification Settings on the publisher dashboard navigation menu.