Sales

Sales

A product owner earns payment for product sales according to the sequence below.

1. A customer orders a product subscription and transfers payment to ToolSpring.
2. ToolSpring holds the customer's payment for an on-hold period of 30 days.
3. If the customer requests a refund within the on-hold period and a ToolSpring administrator approves the request, the full payment amount will be transferred back to the customer.
4. At the end of the on-hold period, if the payment was not refunded, ToolSpring automatically:
   • Deducts the ToolSpring commission fee (20%).
   • Deducts local taxes that apply, if any.
   • Transfers the remaining amount to the product owner's earnings balance.

ToolSpring notifies the product owner by email about these events; see section Notifications below.

For information about fees and how to obtain payouts from your earnings balance, see article: Payouts

On-hold Period

ToolSpring offers a 30 day money-back guarantee to shop customers. A customer who has purchased a product subscription may request a refund within this guarantee period. Refund requests are subject to approval by a ToolSpring administrator.

This means that for a product owner, earnings from a customer payment are subject to an on-hold period. ToolSpring holds every payment for 30 days before releasing it to to the owner's earnings balance.

When the on-hold period has elapsed, ToolSpring does not permit the customer to request a refund.

Refunds

As mentioned above, a subscription may be refunded within 30 days of purchase. When this happens the subscription is canceled. On the publisher dashboard, the Earnings page (summary view) shows a canceled subscription with status "Refunded". In this case the amount paid will not be transferred to the owner's earnings balance.

Notifications

ToolSpring automatically sends a notification by email when:

• A customer activates or renews a subscription to your product.
• Funds are added to your earnings balance.
• A customer payment was refunded.

These notifications are configurable. The publisher Notification Settings page has a section Finance that shows a checkbox for every type of notification: uncheck the box for any notification that you do not wish to receive. You can access this page via Notification Settings on the publisher dashboard navigation menu.